Your orders
Track your order
Enter the email you ordered with and your delivery postcode to see where your parcel is.
What happens after you order
Straight away
Your "It's on its way!" email lands in your inbox.
Off to Evri
We pack your order and hand it to Evri within 24 hours, Monday to Saturday.
Your tracking link
When Evri scans your parcel, we email you the tracking link. Evri sends its own updates too.
At your door
Free tracked UK delivery takes 2 to 4 days.
Need a hand?
I can't find my order
Use the email you ordered with and the postcode on your delivery address. Your billing postcode works too. Still not showing? Email sales@rgenr8.com with your name and we'll find it for you.
My tracking hasn't moved
Evri updates your tracking each time it scans your parcel, so it can sit on one step for a day while it travels between depots. If nothing has changed after a couple of working days, email sales@rgenr8.com and we'll chase it for you.
Evri says it's delivered, but it's not here
Have a look in your safe place and porch, and ask your neighbours. If it still hasn't turned up, give it until the end of the next day, then email sales@rgenr8.com and we'll sort it.
I need to change my delivery address
Email sales@rgenr8.com as soon as you can with your order number and the new address. We can change it up until your parcel goes to Evri.
How do I change or cancel my subscription?
Sign in to your subscription page with the email you ordered with. You can update your card or details, or cancel, at any time. Want your next parcel on a different date? Email sales@rgenr8.com and we'll move it.
Something's not right with my order
Email sales@rgenr8.com or reply to any of our emails, and we'll sort it. Every order comes with our 30-day money-back guarantee.
Anything else? Email sales@rgenr8.com and we'll get back to you.
